I'm a recipient

Claiming your voucher

• How to claim your voucher
• How to login and view your vouchers
• When will I receive my voucher?
• Whoops! This login link no longer works

Access Evouchers via the mobile app

• Download the Evouchers App
• Archiving vouchers
• How to login via the mobile app

Free school meal and retail vouchers

• Check the balance of a voucher
• Help and troubleshooting
• Where to find help and support
• Find a food bank near you
• Can my voucher be used online and when does it expire?
• Are there any restrictions on what supermarket vouchers can be used for?

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Energy and Post Office vouchers

• How to access your account barcode to top up a smart meter
• How to top up your pay-as-you-go meter using your energy voucher
• When will I receive my voucher?
• How to claim your Post Office voucher
• How to use your Paypoint voucher
• What to do if your top up is not showing on your meter

Postal scheme

• How to claim your voucher via a QR Code (Postal scheme)

Prepaid cards

• Where Energy Prepaid cards can be used
• How to set up Google Wallet
• Prepaid card - Carpet and flooring FAQs Recipient/cardholder
• Prepaid card - Energy FAQs Recipient/cardholder
• How to claim and activate your prepaid card
• How to claim and activate your Prepaid card (Video Guide)

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