This article explains how to use a Paypoint voucher, giving details on Energy and Cash out vouchers.
There are two types of Paypoint vouchers, see instructions below each voucher type for how to redeem.
Energy Voucher
Take your voucher (or mobile phone/smart device) to a PayPoint store
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- If it is an Energy Credit Voucher please make sure you have your gas card, electricity key or Smart Meter card with you.
- If your voucher states that you need to provide identification, please take it with you. Acceptable identification would include a driving licence, bank statement, council tax bill, or any utility bill.
Hand the voucher to the store assistant who will scan the barcode (or key in the voucher number) and top up your energy device to the value of the voucher, in line with the instructions printed on the receipt.
Please note: This voucher will expire on the date shown and can only be used once.
Cash Out Voucher
Take your voucher (or mobile phone/smart device) to a PayPoint store
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- If your voucher states that you need to provide identification, please take it with you. Acceptable identification would include a driving licence, bank statement, council tax bill, or any utility bill.
Hand the voucher to the store assistant who will scan the barcode (or key in the voucher number) and issue you the voucher value in cash, to then be paid into your bank account towards your utility bills.
Please note: Paypoint vouchers are valid for 90 days (3 months) and the voucher can only be used once.