What to do if your top up is not showing on your meter

Have more questions? Submit a request

If you have topped up your meter using a legacy meter voucher and the funds are not displaying please refer to the help articles below for your individual supplier.

If you have a smart meter and the amount does not show automatically, the Unique Transaction Reference Number (UTRN) can be manually entered into the smart meter to apply the value immediately. This is found at the bottom of the receipt and is typically a 20 digit number.

Provider Support
Airtricity SSE Airtricity SSE | Help and support
Boost Boost | Help and support
BristolEnergy BristolEnergy | Help and support
British Gas British Gas | Help and support
Budget Energy Budget Energy | Help and support
Click Energy Click Energy | Help and support
Corona Energy Corona Energy | Help and support
DataEnergy DataEnergy | Help and support
E (Gas and Electricity) Ltd E (Gas and Electricity) Ltd | Help and support
E.ON E.ON | Help and support
E.ON Next E.ON Next | Help and support
Ecotricity Ecotricity | Help and support
EDF EDF | Help and support
EnergyControls EnergyControls | Help and support
EnergyIreland EnergyIreland | Help and support
Engie Engie | Help and support
EnviroEnergy EnviroEnergy | Help and support
FirmusEnergy FirmusEnergy | Help and support
Green Energy UK Green Energy UK | Help and support
Insite Insite | Help and support
Ista Ista | Help and support
Jersey Electricity Jersey Electricity | Help and support
L&Q L&Q | Help and support
LanTen LanTen | Help and support
Metro Metro | Help and support
Octopus Energy Octopus Energy | Help and support
Opus Energy Opus Energy | Help and support
OVO Energy OVO Energy | Help and support
Power NI Power NI | Help and support
Rebel Energy Rebel Energy | Help and support
Scottish Power Scottish Power | Help and support
ShellEnergy ShellEnergy | Help and support
SSEAirtricity SSEAirtricity | Help and support
Switch2 Switch2 | Help and support
Sycous Sycous | Help and support
Utilita Energy Ltd Utilita Energy Ltd | Help and support
UtilityWarehouse UtilityWarehouse | Help and support
WelcomeEnergy WelcomeEnergy | Help and support
Wilson Energy Wilson Energy | Help and support

Articles in this section

Was this article helpful?
0 out of 0 found this helpful