This help article explains what to do if student data is not pulling through, for example you cannot find the pupil you are trying to assign a voucher to.
If your school uses the Wonde connection to populate student/parent details then there might be two reasons as to why the data isn't pulling across. These are outlined below:
| Reason | Solution |
|---|---|
| Whitelisting/Blacklisting enabled | Please edit the settings within your Wonde account. Click here to find out how to access these settings. |
| Students are not marked as FSM eligible in your MIS | Please check the data in your MIS or try searching with the FSM filter off. |