Prepaid cards FAQs Recipient/cardholder

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What are prepaid cards?

The Evouchers prepaid card works in a similar way to a debit card, but with added security, and restrictions capabilities. The prepaid energy card is a quick and secure way to pay for gas, electricity, water and off-grid energy bills. It's a one-time-use prepaid card intended for use until the balance is depleted, once the card has been used up it cannot be topped up or used again. 

All transactions are authorised at the point of payment. 

How do I activate my prepaid card?

Welcome to Evouchers prepaid card! 

Activate your card now, it's quick and easy, just follow the prompts on the screen. 

Once activated, you can log into your account and view your prepaid card details, balance and transactions. Your prepaid card allows you to instantly pay your utility bills online or over the phone. Simply press xxx to reveal your card information to make a payment. 

How do I use my prepaid card?

Instantly pay your energy bills online or over the phone.

Log into your account, navigate to your prepaid card in the ‘Vouchers’ section and simply press the eye icon to reveal your card information to make a payment. 

The Evouchers prepaid card is intended for use until the balance is depleted, once the card has been used up it cannot be topped up or used again. 

All transactions are authorised at the point of sale. 

What do I need to claim a prepaid card?

To claim a prepaid card you must have a mobile number that can receive the one time code to view the card.

What can my prepaid card be used for?

It can be used with all gas, electric, water and off grid energy suppliers within the UK and Northern Ireland. 

Are there any limits or restrictions?

Paypoint is available only up to the value of £49 per transaction.

What is classed as ‘off-grid’ energy?

This would be any energy source that heats your home, from oil, and LPG to coal. 

What age must a recipient be?

Recipients must be over the age of 16 to receive a prepaid card. 

When does my prepaid card expire?

Please claim a prepaid card as soon as you receive a text or email from Evouchers. 

Once claimed, you will have 12 months to use your card. 

How can I view my balance and transactions?

Prepaid cards display a live balance that automatically updates when the card is used. 

The transaction history is found below the card details and will display the original card balance and any subsequent transactions. 

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I’ve lost my email or text message with my prepaid card link, what do I do?

Please contact our support team as soon as possible so we can investigate and resend you the information you need to get started. Evouchers support can be contacted via email at support@evouchers.com.

I have lost my prepaid card

Please contact the Evouchers support team as soon as possible so we can block any activity for you. Evouchers support can be contacted via email at support@evouchers.com.

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