Post Office - Payout Vouchers

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This help article explains what Post Office Payout vouchers be used for and how to redeem them.


What can Payout vouchers be used for?                                                      

The Payout voucher enables the recipient to withdraw cash within a post office store to then pay directly into their bank account towards their energy bill or direct debit. 

Any Post Office or Payzone store. Click here to find your nearest branch

What additional costs are there for Post Office vouchers?

There are no set-up costs to start issuing Post Office vouchers.

There is a £1.65 issue fee per voucher sent and a £2 cancellation fee per voucher cancelled.

Is there a minimum or maximum purchase value? 

There is no minimum value you can purchase. The maximum value you can purchase is £650. For any cash vouchers over the value of £400, please contact so the team can note no further investigation necessary.

How are vouchers sent to recipients?

Vouchers are able to be sent by email or text message and can also be accessed through the Evouchers mobile app.

How do recipients redeem their voucher?

1. Claim their Post Office voucher through the Evouchers app or browser account.

2. Take their voucher to any Post Office or Payzone store. 

3. The store clerk will scan the barcode and release the cash. 


Post Office are able to undergo additional security checks, this requires the recipients name and full address. To find out more, please email

Please note:

Once the recipient makes their voucher selection, their voucher can take up to 72 hours to process. This processing period counts working days only, and so does not include weekends or bank holidays.

Post Office vouchers are single scan redemption vouchers. Any support required following the scanning of a Post Office voucher will need to come from Post Office directly.

Once received, Post Office vouchers are valid for use for 6 months. 

For more information on Post Office vouchers please visit their website here.

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