Post Office - Payout Vouchers

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This help article explains what Post Office Payout vouchers be used for and how to redeem them.


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Vouchers Claimed Despatched
before 12:30pm on Thursday 21st Friday 22nd
after 12:30pm Thursday 21st or on Friday 22nd Wednesday 27th
before 12:30pm on Thursday 28th Friday 29th
after 12:30pm Thursday 28th or on Friday 29th Tuesday 2nd January


Post Office branches 

Branches are open normal hours throughout but closed on 25th & 26th and 1st January.


Please claim your voucher by midday on Friday the 22nd of December to receive it within 48 hours (excluding weekends). 

Vouchers claimed after midday on Friday 22nd and midday on Friday 29th of December may take 5-working days to be delivered (excluding weekends and bank holidays) due to post office opening hours. 

What can Payout vouchers be used for?                                                      

The Payout voucher enables the recipient to withdraw cash within a post office store to then pay directly into their bank account towards their energy bill or direct debit. 

Can a Payout voucher be used to pay bills?
Yes, the recipient can take their bill into a post office branch and use a post office Payout voucher to pay the bill. If paying by direct debit then the Payout voucher can be paid directly into their bank account in a post office and be used to pay a bill or towards a direct debit.
With smart metres, the recipient has to register with their supplier to make payments with the Post Office to request a barcode for them to use.
Please note: post office will only accept a giro slip with a barcode - the barcode indicates they are an approved partner.
Where can the vouchers be used?

Any Post Office or Payzone store. Click here to find your nearest branch

What additional costs are there for Post Office vouchers?

There are no set-up costs to start issuing Post Office vouchers.

There is a £1.65 issue fee per voucher sent and a £2 cancellation fee per voucher cancelled.

Is there a minimum or maximum purchase value? 

There is no minimum value you can purchase. The maximum value you can purchase is £650. For any cash vouchers over the value of £400, please contact so the team can note no further investigation necessary.

How are vouchers sent to recipients?

Vouchers are able to be sent by email or text message and can also be accessed through the Evouchers mobile app.

How do recipients redeem their voucher?

1. Claim their Post Office voucher through the Evouchers app or browser account.

2. Take their voucher to any Post Office or Payzone store. 

3. The store clerk will scan the barcode and release the cash. 


Post Office are able to undergo additional security checks, this requires the recipients name and full address. To find out more, please email

Please note:

Once the recipient makes their voucher selection, their voucher can take up to 72 hours to process. This processing period counts working days only, and so does not include weekends or bank holidays.

Post Office vouchers are single scan redemption vouchers. Any support required following the scanning of a Post Office voucher will need to come from Post Office directly.

Once received, Post Office vouchers are valid for use for 6 months. 

For more information on Post Office vouchers please visit their website here.

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