What are prepaid cards?
The Evouchers prepaid card works in a similar way to a debit card, but with added security, and restrictions capabilities. Prepaid cards are a quick and secure way to pay for goods and services at designated retailers. Our prepaid card is intended for use until the balance is depleted, once the card has been used up it cannot be topped up or used again.
All transactions are authorised at the point of payment.
What types of prepaid cards are there?
We are always expanding our range to include more categories, our current offerings include:
- Energy Prepaid Cards: These are dedicated to managing household energy costs. They are accepted by all major gas, electricity, water, and off-grid fuel suppliers (such as LPG or coal) within the UK and Northern Ireland.
- Carpet and Flooring Prepaid Cards: Designed for home improvements, these cards can be used at both local and national specialist flooring retailers. They cannot be used in stores that do not specialise in flooring, such as B&Q or Ikea.
- Furniture Prepaid Cards: These allow recipients to purchase essential home furnishings. these cards can be used at both local and national specialist furniture retailers. They cannot be used in stores that do not specialise in furniture, such as Tesco or Ikea.
How can I order prepaid cards?
Ordering prepaid cards is very similar to ordering any other voucher types. Please see the guide below for detailed instructions on how to place an order through your account.
What can prepaid cards be used for?
Prepaid cards can be used at any participating merchant or retailer within the UK and Northern Ireland that accepts Mastercard/Visa (as applicable). Depending on the specific card type issued, usage may be restricted to certain types of businesses based on their Merchant Category Code (MCC).
What do recipients need to claim a prepaid card?
To claim a prepaid card recipients must have a mobile number that can receive the one time code to view the card.
Are there any limits or restrictions?
There are no limits on the number of prepaid cards that can be issued to an individual. Each prepaid card has a minimum and maximum value, depending on the type.
For more information view the articles here.
What age must a recipient be?
Recipients must be over the age of 16 to receive a prepaid card.
What is a Merchant Category Code (MCC)?
A Merchant Category Code (MCC) is a four-digit number used to classify a business by the types of goods or services it provides. We use these codes to ensure the cards are used for their intended purpose. Categories include:
- Retail & Groceries
- Utilities & Services
- Transport & Fuel
What happens if a card is lost or details are stolen?
The recipient can contact the Evouchers support team, they have the ability to instantly block the card.
When do the prepaid cards expire?
The cards expire 12 months from the activation date/the day the recipient activates the card. Please note: All orders expire 11 months from the date of the order so the recipient will be required to activate the prepaid card before this date.
Can I view a recipient's prepaid card details?
The card details are restricted to the recipient user only so that the details are secure. The Evouchers support team will have access to update the recipient details on the card if the recipient needs an amendment to be made.
How do I contact Evouchers support regarding prepaid cards?
Evouchers support can be contacted here.