What are prepaid cards?
The Evouchers prepaid card works in a similar way to a debit card, but with added security, and restrictions capabilities. Prepaid cards are a quick and secure way to pay for furniture. Our prepaid card is intended for use until the balance is depleted, once the card has been used up it cannot be topped up or used again.
All transactions are authorised at the point of payment.
How can I order prepaid cards?
What can my prepaid card be used for?
The Furniture Prepaid Card is designed to be used for purchasing furniture and related home furnishings.
The card is intended for furniture-only stores or retailers that specialise in and are classified as selling furniture. This includes:
- Dedicated Furniture Stores: Retailers selling items such as sofas, tables, beds, cabinets, etc.
- Stores Specializing in Home Furnishings: Places that sell items like lamps, curtains, decorative items, and other miscellaneous home goods.
- Floor Covering Stores: Retailers that sell carpets, rugs, tiles, or other flooring materials.
The card is generally not accepted at large department stores or general retailers that sell a wide range of goods, such as clothing, food, or electronics, even if they also sell furniture.
For example, a major chain store like Next (which is primarily known for clothing but also sells home items) will likely be classified under a different MCC (like a general department store) and will not accept this card.
Look for a dedicated furniture specialist or home goods store to ensure your purchase goes through.
How do recipients use a prepaid card?
Recipients can instantly pay for their furniture needs online, over the phone or in-store via their Apple/Google WalletTM.
They can log into their account, navigate to their prepaid card in the ‘Vouchers’ section and simply press the eye icon to reveal their card information.
The Evouchers prepaid card is intended for use until the balance is depleted, once the card has been used up it cannot be topped up or used again.
All transactions are authorised at the point of sale.
What do recipients need to claim a prepaid card?
To claim a prepaid card recipients must have a mobile number that can receive the one time code to view the card.
To use the card in store, the recipient must have the card added to their Apple/Google wallet.
Are there any limits or restrictions?
There are no limits on the number of prepaid cards that can be issued to an individual. An individual prepaid card had a minimum value of £0.01 and a maximum of £1,000.
What age must a recipient be?
Recipients must be over the age of 16 to receive a prepaid card.
What is a Merchant Category Code (MCC)?
A Merchant Category Code (MCC) is a four-digit number listed in ISO 18245 for retail financial services. MCC is used to classify a business by the types of goods or services it provides.
MCC list references: Stripe MCC list, Mastercard MCC list.
5719: Miscellaneous Home Furnishings Specialty Stores
5712: Furniture, Home Furnishings, and Equipment Stores, Except Appliances
5713: Floor Covering Stores
What happens if a card is lost or details are stolen?
The recipient can contact the Evouchers support team, they have the ability to instantly block the card.
When do the prepaid cards expire?
The cards expire 12 months from the activation date/the day the recipient activates the card. Please note: All orders expire 11 months from the date of the order so the recipient will be required to activate the prepaid card before this date.
Can I view a recipient's prepaid card details?
The card details are restricted to the recipient user only so that the details are secure. The Evouchers support team will have access to update the recipient details on the card if the recipient needs an amendment to be made.
How do I contact Evouchers support regarding prepaid cards?
Evouchers support can be contacted via email at support@evouchers.com or by phone at +44 1638 438427 (Prepaid card specific line). Calls to this number will be directed to the existing support line.