How to change a parents contact details and resend the voucher

To change the contact details of a parent when resending the voucher, the quickest way is to un-assign the voucher and then re-assign with the new contact details.

 

Please note: you will need to create a new CSV file with the updated contact details

 

Step 1

Click on the three dots at the end of the order you wish to unassign a voucher in. Click 'View order details'. 

Screenshot_2021-05-21_at_15.55.12.png

Step 2

Click 'Unassign' on the voucher you wish to unassign.

Please note: If this button does not display then the parent has accessed the voucher link and so it is no longer able to be unassigned. Screenshot_2021-05-21_at_15.34.24.png

 Step 3

Confirm that you wish to unassign the voucher by clicking 'ok'.

Screenshot_2021-05-21_at_15.36.42.png

Step 4

The following green banner will show to confirm that you have successfully unassigned the voucher. 

Screenshot_2021-05-21_at_15.52.07.png

Important information

Once the voucher has been unassigned, the link that was received by the parent will no longer work.

 

Please then follow the steps to assign the voucher again, with the new contact details via CSV upload

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