How to change a parents contact details and resend their voucher

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This help article explains how to change a parents contact details and how to resend a voucher.

To change the contact details of a parent when resending the voucher, the quickest way is to un-assign the voucher and then re-assign with the new contact details.

Please note: If you are using the CSV upload option - you will need to create and save a new file to upload in order to amend the details.


Step 1

Click on the three dots at the end of the order you wish to unassign a voucher in. Click 'View order details'. 


Step 2

Click 'Unassign' on the voucher you wish to unassign.

Please note: If this button does not display then the parent has accessed the voucher link and so it is no longer able to be unassigned. 


 Step 3

Confirm that you wish to unassign the voucher by clicking 'ok'.


Step 4

The following green banner will show to confirm that you have successfully unassigned the voucher. 


Important information

Once the voucher has been unassigned, the link that was received by the parent will no longer work.


Please then follow the steps to assign vouchers changing the contact details before confirming

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