This article will help to explain the difficulties when claiming vouchers that have a Recaptcha as well as ways to resolve the issue.
Why am I seeing this error?
The Recaptcha process is linked directly to the retailer as a security measure, it is not a process introduced or managed by Evouchers. Therefore it is not a measure something that Evouchers is able to resolve or remove.
How to resolve the error
- When you copy and paste the URL into your new window there are options displayed e.g. continue with Evouchers
- Are you using google chrome as your web browser
- Is your web browser up to date
- Try disabling plugins that might conflict with reCAPTCHA
If you have an IT team, they may be able to assist you further with this.