Difficulties with Recaptcha

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This article will help to explain the difficulties when claiming vouchers that have a Recaptcha as well as ways to resolve the issue.


Why am I seeing this error?

The Recaptcha process is linked directly to the retailer as a security measure, it is not a process introduced or managed by Evouchers. Therefore it is not a measure something that Evouchers is able to resolve or remove. 


How to resolve the error

The Recaptcha error may be occurring due to certain settings and new CAPTCHA processes implemented by the voucher providers. Please ensure you check the following and try again:
  • When you copy and paste the URL into your new window there are options displayed e.g. continue with Evouchers
  • Are you using google chrome as your web browser
  • Is your web browser up to date
  • Check that JavaScript is enabled in your browser
  • Try disabling plugins that might conflict with reCAPTCHA

If you have an IT team, they may be able to assist you further with this.


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