How to amend a parents email address or mobile number

To change the contact details of a recipient when resending the voucher, the quickest way is to un-assign the voucher and then re-assign with the new contact details.

Step 1

Click on the three dots at the end of the order you wish to unassign a voucher in. Click 'View order details'. 

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Step 2

Click 'Unassign' on the voucher you wish to unassign.

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Please note:

If this button does not display then the parent has accessed the voucher link and so it is no longer able to be unassigned.

Step 3

Confirm that you wish to unassign the voucher by clicking 'ok'.

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Step 4

The following green banner will show to confirm that you have successfully unassigned the voucher. 

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Important information

Once the voucher has been unassigned, the link that was received by the recipient will no longer work.

Step 5

You can now assign the voucher again to this student, and edit the email address or mobile number in the white boxes before assigning.

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Please note: For any permanent changes, this will need to be updated in your MIS. 

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