How to amend a parents email address or mobile number

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This article explains how to change a parents contact details and resend a HAF voucher through the Evouchers platform.

To change the contact details of a recipient when resending the voucher, the quickest way is to un-assign the voucher and then re-assign with the new contact details.

Step 1

Click on the three dots at the end of the order you wish to unassign a voucher in. Click 'View order details'. 


Step 2

Click 'Unassign' on the voucher you wish to unassign.


Please note:

If this button does not display then the parent has accessed the voucher link and so it is no longer able to be unassigned.

Step 3

Confirm that you wish to unassign the voucher by clicking 'ok'.


Step 4

The following green banner will show to confirm that you have successfully unassigned the voucher. 


Important information

Once the voucher has been unassigned, the link that was received by the recipient will no longer work.

Step 5

You can now assign the voucher again to this student, and edit the email address or mobile number in the white boxes before assigning.


Please note: For any permanent changes, this will need to be updated in your MIS. 

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