How to refund a voucher redemption

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If a customer requires a refund for a purchase made with their voucher, this can be done through your Evouchers Merchant App.


Step 1 

Open the app and click Transactions on your Dashboard



Step 2 

Here you will see all of your voucher transactions, click on the relevant transaction to open it.


Step 3 

Click Refund


Step 4 

Enter a refund reason in the box and then select Refund to confirm.



The Voucher has now been refunded.


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