If a customer requires a refund for a purchase made with their voucher, this can be done through your Evouchers Merchant App.

 

Step 1 

Open the app and click Transactions on your Dashboard

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Step 2 

Here you will see all of your voucher transactions, click on the relevant transaction to open it.

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Step 3 

Click Refund

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Step 4 

Enter a refund reason in the box and then select Refund to confirm.

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The Voucher has now been refunded.

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