How to action cancellation requests

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Step 1

When a parent wishes to cancel their booking, you will receive an email with cancellation request. Select View cancellation.


Step 2

This will take you to your account. Select the three dots on the right hand side of the relevant activity and select View activity. Screenshot_2022-11-17_at_09.53.44.png

Step 3

Scroll down to the attendee list. In the status column you will see Cancel requested. Select the three dots on the right hand side and choose Decline attendee.


Step 4

You will be able to input 'Cancellation accepted' into the free type box, then select Yes, decline them. If you do not wish to accept the cancellation request, you can contact the parent using the contact details entered on the booking form. 


Step 5

Once you have approved the cancellation request, they will appear as declined on the status column.


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